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Leading Parcel and Logistics Carrier’s Strategic Revolution in Procurement

See how 86% of supplier spend now flows through Ivalua’s platform, driving major procurement gains.

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Industry:

Transportation & Logistics

Headquarters:

Liverpool, England

Employees:

10,000

About

A leading parcel and logistics carrier company based in Liverpool, UK, specializes in providing parcel delivery services for both consumers and businesses. The company operates an app-based marketplace that streamlines booking for a wide range of delivery needs, including B2C, B2B, and international shipping. With its digital-first model, the carrier connects shippers and customers seamlessly, ensuring faster, more reliable, and cost-efficient deliveries.

Challenges

Lack of formal procurement function, with no dedicated team, policies, systematic processes, or data in place.
Inefficient and manual approval workflows were causing delays of two to three weeks for a single document.
Teams worked in silos with unshared data, preventing procurement from tracking metrics or optimizing processes effectively.
The procurement function was underinvested and needed to establish strong internal processes as a foundation for growth.

Benefits

Efficiency Improvements: The company reduced procurement cycle times for approvals from three weeks to two days.
Increased Spend Control: Approximately 86% of the company’s spend is now managed through the procurement
Enhanced Visibility: The platform provides a single source of truth, allowing stakeholders to access contracts and see the status of approvals easily.
Data Management and Analytics: Transitioned from using multiple spreadsheets and systems to a unified dashboard that consolidates all procurement data.

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Solutions Selected

Supplier Risk & Performance

Sourcing

Contract Management

eProcurement

Invoicing

Payments

Spend Analysis

Ivalua’s unique selling point is its no-code / low code approach to flexibility. There’s no comparison as all other vendors in the space rely on multiple integrated systems to provide end-to-end processes and data transparency.