Services for Success

98% customer retention says a lot

We are extremely committed to the long-term success of each of our customers. We make sure you get up and running fast and provide access to world-class support, consulting, and training. We’re also here to provide proactive guidance to help you meet your business goals and maximize value.

Professional Services

Get up and running fast

From setup and solution design to integration and go-live, our global professional services team is ready to take on any challenge, no matter the complexity. With structured project management and a proven deployment framework they are passionate about delivering success and have a stellar track-record.

  • Finely-Tuned Solutions

    Work with us or our certified partners to configure and optimize Ivalua solutions to meet your needs. Our uniquely flexible and user friendly “Design Mode” enables fast and easy UI based configuration to add data fields, forms, labels, buttons and much more.

  • Stress-Free Integrations

    With proven experience delivering to hundreds of global organizations, we understand how to enable successful integrations to complex customer environments and across multiple ERP systems.

  • Best-in-Class Training

    The Ivalua Academy is an on-demand eLearning program to help customers and partners trained and certified on our solutions allowing for faster adoption. Users can browse training videos and demos that cover the full capabilities of Ivalua.

Customer Success

Realize and enhance value

Our customer success team is dedicated to ensuring that all customers generate value from their investment in ivalua. This team of seasoned experts is here to help realize and enhance that business value from day one and on an ongoing basis.

Our approach is to:

  • Provide a dedicated procurement consulting resource during deployment and beyond
  • Define & measure your key business goals and related performance indicators
  • Help you achieve fast ROI using Ivalua, partner or peer best practices
  • Position you and your team for success within your organization

Customer Support

We have you covered

We’re here to help once you go live. Phone and online support is available to customers and suppliers in multiple languages, at all times. Our support experts can also help to optimize your environment for performance and manage technical issues related to configurations, enhancements, integration & more.

 

We offer three support options:

Customer Application Support:

Provides support for ongoing software releases.

End User Help Desk:

Provides assistance to end-users that have login credentials

Supplier Help Desk:

Provides assistance to suppliers that have login credentials

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Ivalua User Group

A community of your peers

The Ivalua User Group serves as a collaborative forum where customers come together to discuss best practices, the latest industry trends and keep up-to-date on the latest product innovations and updates.

We invite you to join the User Group to get the latest on upcoming activities, news and events.

Learn More