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This Gambling and Entertainment Crown Corporation Mastered Vendor Risk and Contract Complexity – Here’s How

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Industry:

Leisure

Headquarters:

British Columbia, Canada

Employees:

1,300

About

This public sector gambling and entertainment company is a crown corporation dedicated to delivering responsible gaming and lottery services to the people of its region. With a lean procurement team managing a complex portfolio of over 960 contracts annually, they face the challenge of balancing efficiency, compliance, and risk mitigation in a demanding environment.

Challenges

Fragmented systems and manual processes created inefficiencies and risks.
Visibility gaps created risks like auto-renewals with potential $250,000 annual exposure.
An estimated 12 hours weekly were spent reconciling contract versions across multiple platforms.

Benefits

5 Days to 3 Hours: Reduction in vendor risk assessment
60% to 95%: Jump in user satisfaction rating for contract management
15% increase in Procurement team capacity
Anticipated 25% reduction in contract lifecycle time via planned automation

Solutions Selected

Supplier Risk & Performance

Sourcing

Contract Management

eProcurement

Intake Management

Invoicing

Payments

Spend Analysis

We shouldn’t have to dig through emails on vacation to find contract status. We need one place to see where contracts stand and who’s responsible. With Ivalua, mitigating roadblocks like this is simple.

Senior Inventory Analyst at a Gambling and Entertainment Crown Corporation

Trusted by Hundreds of The World’s Most Admired Brands

Proud to maintain the industry’s leading customer retention rate for 20+ years.

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